Returns & Refund Policy

Blue Line Equipment Sales, Corp. DBA Blue Line Containers — Returns & Refund Policy

Blue Line Equipment Sales, Corp., doing business as Blue Line Containers, provides a 30-Day Return Policy for eligible products. Approved refunds are initiated within 14 calendar days after the applicable cancellation is approved or, where a return is required, after the returned product has been received, inspected, and formally approved. Flat Rate Shipping is $650 Nationwide throughout the USA, and estimated delivery is 5–7 business days after payment confirmation for eligible in-stock products.

1. Contract Formation

A sales order is confirmed when Blue Line Containers accepts the order, issues an invoice or order confirmation, and receives cleared payment according to the agreed terms.

  • Orders are processed only after payment confirmation.
  • Product details, delivery information, and availability must be confirmed before payment.
  • The product, unit, or configured order must be identified clearly on the product page, quotation, order summary, or official invoice before payment.
  • No product substitution will be made without the customer’s approval.

2. Order Cancellation Before Shipment

Customers may request cancellation before an order has been dispatched or released to a freight carrier.

  • Standard eligible orders may be cancelled before dispatch, subject to written approval.
  • Custom, modified, fabricated, or special-order products may become non-cancellable after production, sourcing, or preparation begins where this was clearly disclosed before payment.
  • If a cancellation is approved and no physical return is required, the approved refund is initiated within 14 calendar days after written cancellation approval.
  • Any non-refundable amount must have been clearly disclosed before payment or be required by applicable law.
No undisclosed cancellation, handling, storage, freight, or administrative deduction will be applied. Any permitted deduction will be explained in writing.

3. Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be possible. The customer should contact Blue Line Containers immediately so the available delivery, refusal, return, or remedy options can be reviewed.

  • Accept and inspect the delivery where reasonably possible.
  • Submit a written return request under the 30-Day Return Policy.
  • Follow the return-authorization and condition requirements stated below.
Refusal of delivery does not automatically create a refund or eliminate shipping-related costs. The reason for refusal, product condition, carrier status, and applicable law will be reviewed before any refund or deduction is determined.

4. 30-Day Return Window

Blue Line Equipment Sales, Corp., DBA Blue Line Containers offers a 30-calendar-day return window from the confirmed delivery date for eligible products.

To Qualify for Return Consideration

  • The return request must be submitted in writing within 30 calendar days of delivery.
  • The product must remain in the same condition as delivered, subject to reasonable inspection.
  • No unauthorized structural modification, repainting, installation, or alteration may have occurred.
  • Order details, photographs, and supporting documentation may be required.
  • The return must be approved in writing before return transportation is arranged.
Returns requested after the 30-calendar-day return window may not be eligible unless applicable law requires otherwise.

5. Products Not Eligible for Return

The following products may be non-returnable unless materially defective, incorrectly supplied, or not as described:

  • Custom-fabricated containers.
  • Modified or customized units.
  • Special-order or specially sourced equipment.
  • Built-to-specification products.
  • Products altered, installed, repainted, or modified after delivery.
  • Clearance, final-sale, or as-is inventory where clearly disclosed before payment.
Any non-returnable status must be clearly disclosed before payment.

6. Return Transportation & Shipping Charges

Flat Rate Shipping of $650 applies to the original outbound delivery under the Shipping Policy. Return transportation is handled separately and depends on the reason for the return.

  • Return transportation must be coordinated only after written return authorization.
  • If the return is due to our confirmed error, a materially defective product, an incorrectly supplied product, or a product not as described, Blue Line Equipment Sales, Corp., DBA Blue Line Containers will arrange or cover reasonable return transportation.
  • If the return is customer-initiated for another eligible reason, the customer may be responsible for return transportation, and the applicable amount will be disclosed before the return is approved.
  • No undisclosed freight, handling, storage, re-routing, or carrier deduction will be taken from an approved refund.
  • The original $650 outbound shipping charge may be non-refundable after dispatch except where required by law or where the return results from our confirmed error.
Return shipping is not automatically included in the original $650 outbound shipping charge. Responsibility for return transportation is confirmed in writing before the return is arranged.

7. Inspection & Damage Claims

Customers should inspect the product at delivery and before signing the delivery paperwork where possible.

If the Product Is Damaged, Structurally Compromised, Incorrect, or Not as Described

  • Notify Blue Line Containers promptly after delivery.
  • Provide clear photographs of the product and the issue.
  • Note visible freight damage on the delivery paperwork before signing where possible.
  • Retain the delivery paperwork and order documentation for review.
Prompt reporting helps us investigate and resolve the issue efficiently. Nothing in this section limits rights available under applicable law.

8. Faulty, Incorrect, or Misdescribed Products

If a product is materially defective, incorrectly supplied, or not as described, Blue Line Equipment Sales, Corp., DBA Blue Line Containers will review the issue and provide an appropriate remedy.

Available Remedies May Include

  • Repair where practical.
  • Replacement with the correct or agreed product.
  • Refund where repair or replacement is not appropriate.
  • Return transportation arranged by the Company where the issue is confirmed as our error.
No substitute product will be supplied without customer approval.

9. Refund Processing Timeline

Approved refunds are initiated within 14 calendar days.

  • For an approved cancellation that does not require a physical return, the 14-day period begins on the date written cancellation approval is issued.
  • Where a physical return is required, the 14-day period begins after the returned product has been received, inspected, and formally approved for refund.
  • For Bank Transfer payments, approved refunds are returned to the originating bank account whenever reasonably possible.
  • Any permitted deduction will be disclosed in writing before the refund is finalized.
  • Bank-processing times after the refund is initiated are controlled by the customer’s and recipient’s financial institutions.
The refund-processing period does not begin when the customer first submits a request. It begins only after cancellation approval or, where applicable, return receipt, inspection, and final refund approval.

10. Condition of Returned Products

Customers are responsible for taking reasonable care of products while they are in their possession.

A Return May Be Declined or Adjusted If the Product Shows

  • Structural damage occurring after delivery.
  • Excessive wear or misuse.
  • Unauthorized modification, repainting, or alteration.
  • Missing components, documents, or included accessories.
  • Relocation or handling damage after delivery.
Blue Line Containers will provide the reason for any adjustment or denial in writing. No undisclosed deduction will be applied.

11. Refusal of Delivery

If a customer refuses delivery, the order will be reviewed to determine whether the refusal relates to visible damage, an incorrect product, unsafe delivery conditions, a carrier issue, or another reason.

  • Valid defect, visible-damage, incorrect-product, or unsafe-delivery concerns will be investigated promptly.
  • Where safe delivery cannot be completed, a new delivery arrangement or other appropriate remedy may be coordinated.
  • Customer-initiated refusal for reasons unrelated to our error may result in reasonable carrier, storage, return-transportation, or handling costs where those costs are actually incurred and legally recoverable.
  • No deduction will be made without a written explanation.
Refusal of delivery does not by itself establish refund eligibility. The facts of the delivery and the applicable return terms must be reviewed first.

12. Delivery Timing & Events Outside Our Control

Estimated delivery is 5–7 business days after payment confirmation for eligible in-stock products.

  • Weather events or natural disruptions.
  • Carrier delays, route changes, or equipment issues.
  • Road closures, permit delays, or transportation restrictions.
  • Customer site-access problems or scheduling changes.
Scheduling changes caused by weather, carrier operations, road conditions, regulatory restrictions, or unsafe site access do not automatically change the original shipping charge. A customer-requested material change to the delivery address, product, or delivery service may require a revised written agreement.

13. Governing Law & Dispute Resolution

This policy is governed by the laws of the State of Florida and applicable United States federal law.

Questions or disputes relating to returns, refunds, cancellations, shipping, or product condition should first be submitted to Blue Line Equipment Sales, Corp., DBA Blue Line Containers for review.

Nothing in this policy limits or waives statutory rights or lawful remedies available to the customer.

14. Contact Us

For assistance with a return, refund, cancellation, damaged delivery, or product concern, please contact Blue Line Equipment Sales, Corp., DBA Blue Line Containers.

Email info@blue-linecontainers.com
Phone +1 (772) 238-1597
Address 4950 NW 72nd AVE, Miami, FL 33166
Site-wide standards: Flat Rate Shipping of $650 Nationwide throughout the USA; estimated delivery of 5–7 business days after payment confirmation for eligible in-stock products; a 30-Day Return Policy for eligible products; and approved refunds initiated within 14 calendar days after cancellation approval or, where a return is required, after return receipt, inspection, and final approval.